FAQs
We understand that choosing the right telecoms provider is an important decision for any business. That’s why we’ve put together this list of frequently asked questions to help you learn more about who we are, what we do, and how we can support your communication needs. If you can’t find the answer you’re looking for, feel free to get in touch, we’re always happy to help.
Got a Question? We’re Here to Help
What services does ITB offer?
We provide a wide range of business telecom services including voice (telephone systems and call plans), connectivity (broadband and leased lines), cloud services (VoIP, hosted solutions, remote working tools), and mobile (business mobile contracts and SIMs). All our solutions are tailored to suit your specific business requirements.
Are you tied to any particular telecom provider?
No – ITB is fully independent. This means we’re not tied to any one provider and can offer truly impartial advice. We work with a broad network of trusted carriers and resellers to find the most suitable and cost-effective solution for your business.
Can you reduce our existing telecom costs?
In most cases, yes. Our tailored call tariffs and strategic provider partnerships often allow us to offer significant savings on your existing telecoms spend – often without compromising on quality or reliability.
Do you only work with large businesses?
Not at all. While we work with several FTSE 100 companies and well-known brands, we also support SMEs and regional businesses. Every client receives the same level of care, expertise, and bespoke service regardless of size.
What makes ITB different from other telecom providers?
Our independence, industry experience, and personalised approach set us apart. You’ll have direct access to experienced professionals and decision-makers, and we offer tailored solutions rather than generic packages. We also prioritise customer service, providing fast and effective support when it matters most.
Can you help with remote or hybrid working solutions?
Yes. Our cloud-based services and mobile packages are designed to support flexible working. From hosted VoIP systems to secure cloud access and mobile connectivity, we can help your team stay connected from anywhere.
Is there a long-term contract involved?
Contract lengths vary depending on the services you choose, but we always ensure our agreements are transparent and tailored to your business needs. We’ll clearly explain all options before you commit.
How do we get started with ITB?
It’s simple – just get in touch via our contact page or give us a call. We’ll take the time to understand your requirements, review your current setup, and provide a clear proposal based on your goals.
We’ve been helping clients save money since 1996!
Expanding Through Strong Industry Partnerships
Over the years, we’ve built strong relationships with numerous network carriers and resellers. These partnerships allow us to offer our clients more choice, better service quality, and greater cost savings across their telecom needs.